So for example, if interviewing for a client-facing job you might say something like: For me, any decision that has the potential to negatively affect a clients trust in our business relationship is difficult because as an account manager, I know that that trust is paramount. 5. I decided that the tech startup would get the first training because I had no indication that the contact we had at that company was passing along employee inquiries. And it is important that they remember you once the interviews end, and they are deciding about the best candidate, or who moves into the next interview round. Unfortunately, HR approached me to fire one of my coworkers because of some disciplinary issues. How to Overcome Hard Times in Your Life - LifeHack Tell us about a time when you wanted something so badly you were unstoppable in pursuing it? 1. Customer feedback is important to us for product development. In the next meeting, he apologized to everyone. 8. STAR stands for: S: Situation give the interviewer some context to better understand your story. I am so sorry for your loss. The candidate didnt hesitate to help the customer. The phonetic transcriptions of both of these words are correct /wund/, but the actual pronunciation is not the voice says /wnd/. Thinking back, the biggest challenge I faced at work was when I was working for a prestigious client on a major project. Staying positive during difficult times WebEveryone can remain calm, and handle their duties, when everything goes as planned. It can feel isolating to be going through a hard time, but surrounding yourself with a trusted support system is very necessary.. Thankfully, after discussing company procedures and policies with Human Resources, I came up with a plan to let my coworker go as empathetically as possible. Key Takeaways: In this example, the candidate had to join a project at the tail end and get up to speed quickly. So at my first meeting with each group, I asked my teammates what aspects they were interested in and most skilled at and what else they had going on. If someone has you over a barrel, they have put you in a very difficult situation where you have to do what they want you to, and if you have your back to the wall you have serious problems which mean that you do not have much choice about what you can do: The builders had us over a barrel because if we didnt pay, the whole project could be delayed by months. There are support groups available for individuals experiencing hardships, offers Novak. about an Obstacle You Overcame I made a list of about 60 names of great prospects. Even if meaning and purpose arent immediately obvious, you can consider making a point to look for them in everyday moments. I realized that the lack of questions from the tech startup may have been because they hadnt run into any problems, but given what had happened during the deal signing, it also could indicate that there was no firm avenue for the employees using our software to ask questionsand these employees may have been waiting for the training to get help and start using the program in earnest. Although I did not have much accounting and budgeting experience, I embraced this new task and began searching our company processes and procedures for any inefficiencies. Job loss. scheduling coffee with a friend once a week, getting 15 minutes of sunlight or fresh air every day. [You will have to talk about the topic for one to two minutes. I also learned that I cant do it all and applied similar methods for prioritizing future projects, and I can now make these choices much more quickly.. Everything is fine now, but at the time I needed to learn to put worry out of my mind and focus on the task in front of me.". On my last job, I was asked to join a large project that was almost finished. However, since he was unavailable, the client wanted a solution now rather than waiting for a callback. But he eventually realized that we could handle those tasks, and our teams workload got more balanced. After talking to the Human Resources department, I realized that ignoring or disregarding my managers directions was not the best solution. The most important factor that will determine how we get through hard times will be whether or not we feel connected and supported, says Heinemann. I began their new project last quarter and was well into many details when they came back and changed the deadline, moving it up by two weeks. Holding feelings in may make the situation more difficult to cope with in the long run, explains Donna Novak, PsyD, a clinical psychologist in Simi Valley, California. The tech startup reported back that their employees loved the training and theyre also still with us, but now even more forthcoming with questions because the employees felt they connected with us at the training.. Can you step out of your comfort zone when situation demands it? In my first meeting with the customer, he walked into the room yelling. Step one is to pick a failure. It Hurts to Live: How to Cope with This Emotional Pain, 7 Evidence-Based Strategies to Manage Emotional Pain, 5 Tips to Cope with Things You Cant Control, Feeling Hopeless? So, she asked me to enter 80 more hours that month, and then I would subtract those hours from the following months timesheet. At my first job, I worked as the on-site customer service rep for the store. send our content editing team a message here, 21 Answers to What is Your Greatest Accomplishment Interview Question, 10 Answers to Tell Me a Time You Had a Conflict at Work Interview Question, 100 Most Asked Sales Interview Questions and Answers, 50 Most Asked Nursing Interview Questions with Answers, 20 Best Answers to Why Do You Want to Leave Your Current Job, 10 Best Answers to Why Do You Want to Be a Manager, 11 Best Answers to What Does Leadership Mean to You Interview Question, 50 Most Asked Front Desk Interview Questions with Answers, 10 Best Ways to Answer Sell Me This Pen in an Interview, 10 Most Asked Integrity Interview Questions with Answers, 25 Most Asked Confidentiality Interview Questions with Answers, 50 Most Asked Phone Interview Questions with Answers, Use a professional or work-related story if you can, Try to include a relevant story that can apply to the job position, Emphasize what you learned from the challenging situation, Keep the interview answer simple and concise, Be humble but proud of your accomplishments, Do not say that you have never had to overcome any challenges, Do not use your answer to blame someone else for a previous issue, Stay away from stories with negative outcomes, Avoid retelling the story as you being superior to others. Facing a more significant invoice than our limited budget allowed, I strategized and agreed with the event planner for a lesser amount, and also committed to using their services for our next event. Key Takeaways: The candidate was bold to confront his managers inappropriate behavior, and he did so in a professional manner. It also shows the candidates problem-solving abilities and efficiency. You can use the STAR technique to organize your ideas and create a great answer to standard interview behavioral questions, like this one. My shift was short at cash-out every evening for an entire week. I learned some good collaborative skills, how to prioritize, and to advocate for myself. Tell me about an obstacle you overcame - 7 sample answers You will face questions about prioritization, dealing with pressure, dealing with ambiguity, and other situations that can happen in the workplace. We oversaw all the accounts payable and receivables. WebBy Vanessa Van Edwards We all have difficult people in our life who drives us nuts! The publisher rejected my manuscript, but this is a typical part of the process, and it means Im trying. When he finished, I told him I was going to address all complaints. Tell Your Story in a Clear, Concise Way. So, I took the initiative to talk to management about integrating some no-cost morale-boosting things to incorporate at work to help with everyones outlook. Again it did not discourage you. 7. Unfortunately, each month, a report was due that required important information from all four team members. Even if they feel challenging, they wont be permanent most of the time. At the same time, Id really like to take the opportunity to propose a new entry in the dictionary. Out of your depth: idioms that describe difficult situations In a romantic relationship, rituals can also provide some comfort during trying times. Even though I was not a supervisor in my previous role, the management team asked me to act as a liaison between two coworkers that had personal issues because I had close personal relationships with both of them. R: Result End your answer with a positive outcome. But, unfortunately, I think I was in too much of a hurry to try and learn everything and missed an important part in my monthly reports. Detail your job and responsibility to overcome the challenge. If yes, what they mean? It was interesting and fantastic phrasal verbs . You should say: what it was. Interviewers ask this question because they want to learn about how you deal with difficult situations. From changing suppliers and distribution companies to allowing employees to take unpaid time off, I decreased our district budget by 12%. Who has impacted you the most in your career? Do you give up easily, or do you never give up? If someone is experiencing a bad period in their life, we can say they are going through a bad/rough/sticky patch. These 3 tips may help you learn how to stop ruminating on the past, and why you tend to repeat these negative thoughts. So, when I gave her the bad news, I also told her about that opportunity. My supervisor noticed the mistakes and brought them to my attention. If youre experiencing a tough time, consider changing your perspective to focus on what aspects of the situation you can control to feel better. Maybe they were unmotivated or preoccupied with their Enter your email address to subscribe to this blog and receive notifications of new posts by email. Hard times come with challenges that are out of your control, and the harder you try to control the outcome of a difficult time, the more stress you are inflicting How would you describe a difficult experience in your life, The best thing to do when the going gets tough is to acknowledge your emotional experience and allow yourself to feel.. When we face adversity, when we have to step out of our comfort zone, and in the moments when everything starts to fall apart,and we have to deal with new, unpleasant reality.. A job loss might mean youve got more time to help your children with their homework. Rituals can anchor you in a time of change and uncertainty. The candidate identified an area for improvement and took initiative. I told him that there were many tasks that we were used to doing, and that he could delegate them to us instead of doing everything himself. We were able to finish everything in time and within the budget. I always try to have a good relationship with everyone at work for a more harmonious environment. Going through hard times is part of the human experience. As a result, my subordinates did not respect me, and there was a high turnaround rate for the first six months of me overseeing the team. All rights reserved. Not only did the candidate do this, but they discovered a critical problem, had the courage to diplomatically raise the issue and worked to solve the problem in a way that minimized negative impact on the project goals. Check also 7 sample answers to other tricky interview questions: Toll free customer service line: +18332008648 (free for US based customers, for international calls standard rates apply). I also suggested adding a junior specialist to help me with the simpler tasks. Heres how it works: Situation: Lay out the situation for the interviewer, with just enough specific detail that they understand. Strategies for Dealing with Lifes Difficulties | USU Whatever youd say to your best friend, now say the same to yourself, Ficken suggests. If life is painful at the moment, heres how to find. 1. Action: What did you do to help you make your choice? Every manager ending up taking the course, and after that, the internal audits showed we were performing those processes correctly. Your He ended up apologizing and explaining that he was extremely stressed because of personal issues. WebThis fact sheet outlines four healthy, effective approaches to coping with the challenges of life: eliminating overthinking, working from your strengths, taking time for self-care, and Our organization was going through company-wide layoffs, which had a detrimental effect on the remaining employees confidence and job satisfaction. Thankfully, I took a conflict resolution course the year before, and I could calm the client down and minimize their urgency. If you feel overwhelmed by trying to be in charge of things you can't control, these tips will help you cope in the moment and in the long run. Though it initially resulted in a tense situation, the customer eventually realized that the candidate was right and appreciated their integrity. The customer told me that they wanted to work with us in the future because they valued our judgment and appreciated the honest feedback we had given. They are annoying, frustrating, and exhaustingbut I have some ways to help you deal with them. Plus, there were group members on each team who had more experience and familiarity with the portions of the projects that were new to me and who might be able to complete them without a lot of strain. It also can be telling when an interviewee blames others or doesnt hold herself accountable, Goodfellow says. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. I chose the team member we had hired most recently. Tell Me About a Time You Handled a Difficult Situation 3 Tips WebHow would you describe a difficult experience in your life, and how did you handle it? Example Answer: In my previous job, I had to take over a troubled project They appreciated how forthcoming I was. I couldnt register hours that I hadnt worked. I decided to meet with him in person to understand him better and hopefully create a more positive dynamic. Find her on LinkedIn and Twitter. The trick is to identify the positive amid a crisis thats out of your hands. Thanks. Walk an interviewer through your experience in an organized way. Example Answer: Although it is hard for me to discuss now, I was an ineffective retail store manager years ago. Using the proven STAR technique will provide a good example that includes all the key elements they are looking for in an easy-to-follow layout. 12. Hence it makes sense to ask it in almost any job interview. I wasnt trained in the tools they used, but I offered to test the website. Interviewers will be on the lookout for red flags in your answer. Home Magazine Interview Question: Tell Me How You Handled A Difficult Situation One of the most common interview questions is focused on difficulties and your ability to handle them. Whats more, they will certainly remember what you said. Need to focus on your physical health in order to regroup? By joining a community, you will not be alone, and you will not feel alone. Example Answer: Key Takeaways: This answer is a great way to answer this question if you dont have a lot of experience and so dont have other good examples you can use. My department only communicated with customers by phone and email, but I thought more was needed in this case. It might feel like stress is an emotional issue something that lives strictly inside your head. This individual would come to me with tasks that I didnt feel were relevant to the project or they were not an efficient use of my time. Are these words, Scylla and Charybdis, English? Unfortunately, one difficult situation I encountered at my previous employer was when I was having a hard time following the direction of one of my managers. She had great potential, but she still needed guidance to do her job. One of the clients was a newer tech startup that rarely emailed me unless I contacted them first and didnt ask any questions. a Difficult Allow yourself space to cry, hurt, and be upset.. Choosing between two enticing job offers (in the past, i.e., Prioritizing two competing deadlines or projects, Deciding which team member gets a promotion or other opportunity, Deciding what school to attendif your choice came down to academic programs or educational or professional opportunities, Figuring out what you wanted to do after graduation, Making tough decisions as a leader or officer of a club or activity, Deciding how to allocate club, activity, or event budgets. Thankfully, I caught the problem early, she started wearing proper prescription glasses while on shift, and there was no further cash till shortage issues. Regina Borsellino is a NYC-based editor at The Muse covering job search and career advice, particularly resume best practices, interviewing, remote work, and personal and professional development. I was right out of school and did not have any customer service experience until this point. They should have allowed for a longer schedule or a larger budget for that project. WebBriefly discuss the difficult period in your life. A positive projection requires turning positive intention into words. There's a reason why you feel this way and a few paths to regain hope. Some standard interview questions may seem a bit scary at first. This client was a long-term contract of our company, and I was new to working on their file. Being a student is all about studies, school life requires hard work and discipline, but it can also be fun. Hard times, whatever that means to you, are a common part of life. But they dont have to be permanent. Although I do not want to deal with that problem again, I believe I am more knowledgeable on what it takes to get that kind of job done tactfully and professionally. How to Find Your Guiding Light Again, Cant Help Thinking About the Past? This isnt a time to try and be strong; thats a fallacy. STAR stands for situation, task, action, and result. Both projects turned out wellwe got As for both. It Wont Always Be Never giving up and wanting it badly, you eventually succeeded. When it comes to behavioral interview questions like asking you to describe a difficult situation and how you handled it, you need a strategy to prepare a good answer. Journaling is a great way to get thoughts out of your head and brings a sense of internal organization. He was a good politician but was out of his depth as chancellor. Interview Question: Tell Me How You Handled A Difficult Situation When I first started college, I used to have difficulty making choices about what to prioritize because I tend to want to learn and do everything. And I knew the marketing agencys employees were already using and getting comfortable with our software and had a way to get their questions answered in the meantime. You should also think about what problems youre being hired to solve. I had to work on my organizational skills and really learn how to keep myself focused so that I didn't miss any deadlines. The survival rate for my illness is 85%, and if I follow my treatment plan, I can be in that group. While knowing when to let go is helpful, so is working on gaining a sense of meaning and purpose, Roberts tells Psych Central. I went over the specific actions I was planning to take and got our top specialists working on the issues. Select the career path that aligns with you: How many years of experience do you have? Answering "Describe a Challenge You Faced and How You This way, everyone was happier and more productive. To do this, think about what situations could relate to the position youre applying to and which My biggest obstacle was to get to vet school. I gave her a recommendation letter and she ended up getting hired. T: Task explain what the challenge in that situation was and include the main points. I also had the junior programmers do some of the work, which reduced the labor cost. Go read to some dogs. I decided to stay and help the team anyway. I made sure to frequently update the customer on my progress. In only two weeks, I distinguished three separate areas where our office could save money. Working at a public relations firm presented the biggest challenge that I have faced during my career so far. I noticed that a few other people were uncomfortable, but no one said anything. Each project had sections to them that would have been more challenging for me and required me to learn new things, along with one or two sections that wouldnt be as much of a time commitment for me since Id be honing skills I already had. Finally, after some consideration, I approached my supervisor to ask for help to diffuse the situation and figure out a resolution. The complication was that this coworker was also my close friend. 2. As a result, I did not complete the task according to how the company wanted, and I ended up wasting more time since I had to redo it after my supervisor took me aside to go over the steps. In addition, management was beginning to suspect employee theft, so I investigated the problem. Go ahead, call or text that friend. Use the following examples of the best answers to this common interview question as guidelines to help you choose a difficult work situation youve experienced. Commenting on developments in the English language. You have one minute to think about what you're going to say. And when you finally overcame the obstacle on your way, didnt ten other obstacles appear in front of you? Most difficult situations have a possible upside or a pending end date. Your Life T: Task What was your part or role in the circumstances? Think of a time you overcame a challenge or obstacle. When I started working at a small publishing company, my boss asked me to get some high-profile endorsements for a new book. To continue our example from the previous section: My company offers complimentary in-office training on our software in the first month after you sign up for one of our enterprise-level packages. During one semester, I had two large projects that I was working on simultaneously for my cybersecurity and web development courses. I hope you find these phrases useful, but that you wont need to use them about yourselves! Poor Jean is really going through the mill with her cancer treatment. My worries consisted of keeping my grades up, wondering if I would play on varsity, and getting my chores done. Allow yourself to grieve or process whatever is happening.. Key Takeaways: Todays idiom is dont/you cant blame a mirror for your ugly face, which means one shouldnt blame their mistakes or failures on things that have nothing to do with these mistakes or failures. I asked a specialist from the support team to help me with the technical aspects. In over your head and out of your depth are swimming metaphors which describe being in a situation that is too difficult for you to deal with: As we began researching venues and catering, we realized we were in over our headsand needed help. He suggests using guided meditation or general meditation for at least 5 minutes every day. The candidates focus on the English proficiency skills for scoring better in the exam and turn your life into sparkling light. It's okay to talk about something more personal if it relates to work, but you want to discuss something that won't make you emotional or give them a reason not to hire you. Find a healthy way to express yourself and your emotions. Explain what you might do differently now. At first, he hesitated. So I started trying to handle as many items for the group as possible, believing that the more I did for the group, the better we would be. If you have such courage, however, it can be a very powerful interview answer. Lets review some tips for excellent answers, pitfalls to avoid, and look at 21 fantastic example answers. Here are a few ways to overcome those hard times in your life, especially when you feel there is no way around the obstacles in front of you. Result: What choice did you make and what was the outcome of your decision? Meanwhile, the AE whod signed the marketing agency said that selling to them had been a longer process where theyd asked a lot of detailed questions along the way but by the time they agreed to sign they were enthusiastic. However, one time, I was informed that there was only availability for one of my two new clients to receive this in-office training within the first thirty days after signing.. 3. I was able to finish the project within schedule and budget. In the first week of my internship, a client asked for a major change on their website just a few days before its launch. Example Answer: They can also become a safe space where you feel supported while working on an actionable plan to get through hard times. Key Takeaways: It shows the candidates integrity and courage to do what is right even when having to stand up to a superior. While it might feel like the best response to a difficult situation is to take charge, sometimes letting go can help preserve your mental health. That's right. However, the hotel receptionist couldnt find them. Once my manager notified me of the change, I started to panic since I didnt think I would have enough time to complete the project before the due date. Be honest. Task: Say what your role in the story was. While meditating, he says, try to focus on one or more desired outcomes for the situation. If you're experiencing emotional turmoil or anxiety, these tips can help, A breakup can affect your sense of well-being. Also This circumstance was a difficult time for me at first since I had never been the bearer of bad news before. Identifying what has helped you cope in the past can support you in your current situation. Tell Me About a Time I was working late at the office one day when a customer called. My manager asked me to fill in for him, but I wasnt familiar with the products he was selling to the client. The council is between the devil and the deep blue sea on this issue: local people will be furious if they approve the application for a housing estate, but if they turn it down and the developers appeal, they could face huge legal fees. Show your thought process and your abilities in problem-solving. Dealing With Difficulties?| Interview Questions | LiveCareer This conflict would continue each month, causing stress and time delays. One great way to ace an interview is preparing with sample answers that will wow potential employers. InterviewPenguin.com Your best job interview coach since 2011, 30 most common behavioral interview questions. Ironically, many people are even harsher critics of themselves when times are harder or when they are under a lot of stress.. Example Answer: * Do not forget to check also: How to dress for an interview? I turned down the work and respectfully explained my reasoning to the customer. The training material was an extremely dry online course with a lot of text and no illustrations or media. I can remember a difficult work situation where I spent many days working on an important project for a new client. It was a strategic client, so I couldnt refuse it. Maybe youve lost your job, or an unhealthy relationship is weighing you down. They solved the problem and offered a bonus to try to make the customer satisfied despite what had happened. Then use the STAR method to outline your talking points where you turn a tough situation into something positive and show youre a good fit for the job.
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